How to Keep a Client
By Kluger, Kaplan, Silverman, Katzen & Levine, P.L. October 8, 2012
By Alan J. Kluger Last week, AmLaw Daily published the article “Why Clients Fire Firms,” and it got me thinking about Kluger Kaplan’s relationship with in-house counsel and how important it is to manage a client’s expectations from the outset. I believe that the single, most important metric for client …